For ages 21+ only

Responsible Gaming at ek11 — your protection is our priority

ek11 believes gaming should be a source of enjoyment, not a burden. Our responsible gaming tools help you stay in control at all times.

Age Restriction

21+

For ages 21 and above only

You must be 21 years of age or older to create an account and play on the ek11 platform. Age verification is mandatory at registration. Minors are not permitted access to this site and we actively prevent them from gaining access.

Age verification process

When opening an account at ek11, you are required to provide your date of birth. In cases of doubt, we reserve the right to confirm your age through a national identity card or other government-issued document. Any account belonging to a person under 21 will be closed immediately and any deposited funds will be returned.

Protecting children

If you have children or teenagers in your household, make sure they cannot access your account. Use a PIN, password, or face lock on your device and avoid saving your login details in the browser.

Our Protection Tools

ek11 provides a range of effective tools to protect players. These tools help you enjoy gaming responsibly and take action before gaming has a negative impact on your life.

Setting deposit limits

You can set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately. If you want to increase a limit, a 7-day waiting period applies — this protects you from making decisions in the heat of the moment.

Setting loss limits

Set a limit on how much you are willing to lose within a given time period. Once you reach the limit, you will be notified and no further bets can be placed for that period. This is the most effective way to stay within your budget.

Session time limits

Set a maximum duration for each gaming session. Once the set time is up, you will be logged out automatically and receive a break reminder. Regular breaks help keep gaming habits healthy.

Time-out feature

Need a break for a few days? Use the time-out feature to temporarily suspend your account for anywhere from 24 hours to 30 days. During this time you will not be able to log in or place any bets. Once the period ends, your account is automatically reactivated.

Self-exclusion

If you feel gaming is having a negative impact on your life, choose a permanent or long-term self-exclusion. Options are available for 6 months, 1 year, or permanently. During this period the account cannot be reopened and we will not actively contact you.

Reality check reminders

At regular intervals a pop-up will inform you how long you have been playing and how much you have won or lost. This information helps you make informed decisions. You can set the interval between reminders yourself.

Warning signs of problem gaming

If gaming causes stress, anxiety, or financial hardship rather than entertainment, it may be a sign of problem gaming. If any of the following apply to your life, it is wise to seek help.

  • You feel an urge to bet more in order to recover money you have lost
  • You repeatedly fail to stop or cut back on gaming
  • You are prioritising gaming over family, friends, or work
  • You are borrowing money or spending savings to fund gaming
  • You feel restless, irritable, or anxious when you are unable to game
  • You are lying to family or close ones about your gaming

⚠️ Ask yourself these questions

  • Have you spent more than your budget on gaming in the past month?
  • Is gaming affecting your sleep, eating, or work?
  • Do you feel uncomfortable at the thought of stopping gaming?
  • Are you gaming to escape stress or loneliness?

If the answer to any of the above is "yes", contact our support team — they are ready to help without judgement.

How to self-exclude

The self-exclusion process at ek11 is straightforward and completely confidential. You can secure your account in just a few steps.

1

Contact live chat

Reach out to ek11's 24/7 live chat in Bengali and submit a self-exclusion request. Our support team will assist you with complete confidentiality.

2

Choose a duration

Let us know how long you want the exclusion to last — 6 months, 1 year, or permanent. If you choose permanent exclusion, it will not be possible to reactivate your account in the future.

3

Confirm your identity

Your account identity will be verified to ensure the request is genuinely coming from you. This is done for your own security.

4

Exclusion takes effect

Once the request is confirmed, your account will be suspended within 24 hours. During this time no bets, deposits, or gaming will be possible. Any remaining balance will be returned in accordance with the applicable policy.

Good to know

  • Promotional emails will be stopped during exclusion
  • Any attempt to open a new account will be blocked
  • Time-out and self-exclusion are two separate features
  • All requests are completely confidential and free from judgement

Deposit limits and budget planning

The foundation of responsible gaming is sound budget planning. At ek11, we recommend that you only play with an amount of money that, if lost, would have no impact on your daily life.

  • Think of gaming as an entertainment expense, not a source of income
  • Set your monthly gaming budget in advance and stick to it
  • Do not use money set aside for groceries, rent, or essential family expenses to fund gaming
  • Even during a winning streak, stay level-headed — luck does not always hold
  • After a loss, do not place larger bets trying to win back what you lost

Deposit and withdrawal information at ek11

  • Minimum deposit: ৳500 (all methods)
  • Minimum withdrawal: ৳1,000
  • Withdrawal time: within 1 hour
  • Methods: bKash, Nagad, Rocket, Upay

The minimum deposit rule helps you enjoy gaming even on a small budget and keeps your spending under control.

Get help and support

ek11 live chat support

24/7 live chat support is available in Bengali. You can talk to us about controlling your gaming, account limits, or self-exclusion. Our team is ready to help with complete confidentiality.

Contact by email

For any questions or requests related to responsible gaming, email us at: [email protected]. We aim to respond promptly and take every message seriously.

Professional advice

Gaming addiction is a health issue and it can be resolved. If needed, speak with a family member, a trusted friend, or a mental health professional. Seeking help is a sign of strength, not weakness.

Keep gaming enjoyable

ek11 is an entertainment platform. The purpose of playing here should be to enjoy fun and excitement — not to make money. Be responsible toward yourself and your family. If you have any concerns, contact us right away — we are always here for you.

Support email

[email protected]

Responsible Gaming FAQs

Responsible gaming means keeping gaming safe and enjoyable. At ek11, that means staying within your budget, respecting time limits, and not letting gaming affect other areas of your life. We follow a number of tools and policies to protect players.

To set a deposit limit, contact our 24/7 live chat support or email us at [email protected]. Our team will set a daily, weekly, or monthly limit based on your request. Once a limit is set, it takes effect immediately.

A time-out is a short-term break — from 24 hours up to 30 days. Once the period ends, your account is automatically reactivated. Self-exclusion, on the other hand, is long-term — 6 months, 1 year, or permanent. A permanent exclusion cannot be reversed.

Any money in your account remains safe during self-exclusion. Once the exclusion is confirmed, we will contact you to arrange the return of your remaining balance. Bonus balances may be cancelled in accordance with our policy.

You must be 21 years of age or older to create an account and play at ek11. We verify age at registration and may request a government-issued ID in cases of doubt. Accounts belonging to underage individuals will be closed.

No, for security reasons the account holder must submit the self-exclusion request themselves. However, if you are concerned that a family member may have a gaming problem, contact our support team — we can advise on how to help.

First, contact ek11 live chat — our team will help you set account limits or arrange self-exclusion. You should also talk to a family member or trusted friend, and if needed, seek advice from a mental health professional. Acknowledging the problem is the first step toward resolving it.

Play safe, play with joy

Use our tools to keep your gaming experience at ek11 enjoyable at all times, and reach out to our team whenever you need help.

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