ek11 Terms and Conditions

1 Introduction and Definitions

These terms and conditions ("Terms") form a legally binding agreement between ek11 ("Platform", "we", "us") and any user of this platform ("you", "user", "member"). By accessing the ek11.cam website or using any of its services, you are considered to have agreed to these Terms.

Key Definitions

• "Platform" means the ek11.cam website and all related services.
• "Account" means a user's registered personal profile.
• "Balance" means the real money (BDT / ৳) held in the account.
• "Bonus Balance" means an additional amount granted for promotional purposes, subject to specific conditions.
• "Services" means casino, slots, sports betting and all gaming activities available on the platform.

These Terms are written in Bengali and are to be interpreted in accordance with Bangladeshi law. In the event of any ambiguity, the platform's decision will be considered final.

2 Eligibility and Account Registration

2.1 Age and Eligibility Requirements

To register on the ek11 platform and use the services, you must be at least 21 years of age. No person under the age of 21 may open an account or conduct any financial transactions on this platform.

2.2 Registration Requirements

• Each individual may open only one account. Creating multiple accounts is prohibited.
• All information provided at the time of registration must be true, accurate and up to date.
• Your name, date of birth, mobile number and identity document must be verifiable.
• ek11 may request identity verification at any time if needed.
• If you register with false information, your account will be immediately cancelled and funds may be forfeited.

2.3 One Account Policy

Operating multiple accounts using the same person, household, device, IP address or payment method is strictly prohibited. If this policy is violated, all accounts will be closed and any bonuses or winnings will be forfeited.

3 Account Security and Responsibility

It is your responsibility to keep your account login details (username and password) completely confidential. ek11 will not be held responsible if you share your login details with a third party and any loss results from this.

• If you suspect unauthorized access to your account, notify our support team immediately.
• Logging in on a public computer or Wi-Fi network carries risks — please take precautions.
• Allowing anyone else to use your account is prohibited.
• All transactions carried out on the account will be assumed to have been made by you.

ek11 will never ask for your password or payment PIN via email, SMS or live chat. Any such request is fraudulent — stay alert.

4 Deposits and Withdrawals

4.1 Deposits

The following payment methods can be used to deposit funds into ek11: bKash, Nagad, Rocket and Upay. The minimum deposit amount for each method is ৳500.

• Only payment methods registered in your own name may be used to deposit into your account.
• Depositing from a third party's account is prohibited.
• After successful payment verification, funds are generally credited instantly.

4.2 Withdrawals

The minimum withdrawal amount is ৳1,000. After successful verification, the withdrawal process is generally completed within 1 hour.

• Identity verification must be completed before submitting a withdrawal request.
• Withdrawals can only be made using the same method used for the deposit.
• Withdrawals may be held until any active bonus wagering requirements are met.
• ek11 reserves the right to delay or suspend withdrawals in the case of unusual or suspicious transactions.

4.3 Anti-Money Laundering

ek11 is strictly committed to preventing money laundering. We operate monitoring systems to detect suspicious transactions. Where necessary, we may request additional proof of identity and income. Failure to cooperate will result in account suspension.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

New members at ek11 will receive a 100% welcome bonus on their first deposit, up to a maximum of ৳15,000. A 10x wagering requirement must be met to receive this bonus.

• The bonus is applicable once only and is non-transferable.
• Withdrawing while a bonus is active may result in the bonus being cancelled.
• Bets must be placed within the specified time limit to meet the wagering requirement.
• Bonus use may be restricted to certain games — see the individual terms for each offer.

5.2 General Bonus Policy

• If abuse of bonus offers (bonus hunting, arbitrage) is detected, the bonus and related winnings will be forfeited.
• ek11 reserves the right to modify or withdraw any bonus offer without notice.
• Claiming bonuses from multiple accounts is strictly prohibited.
• Each promotion has a specific validity period; unused bonuses will be cancelled after expiry.

5.3 VIP Program

ek11's VIP Program has three tiers: Bronze — weekly cashback up to 0.3%; Silver — weekly cashback up to 0.5%; Gold — weekly cashback up to 0.8%. Tiers change based on playing activity. All benefits of VIP membership are subject to change at ek11's discretion.

6 Game Rules and Fairness

All games operated on the ek11 platform are conducted impartially and fairly. Verified random number generator (RNG) technology is used to determine game outcomes.

• Each game has its own rules, which are displayed in the game interface.
• If a discrepancy occurs in a game result due to a technical fault, ek11 reserves the right to use the last valid result.
• Money won by exploiting software errors, bugs or glitches is not valid and will be forfeited.
• In the event of a network disconnection, the last server record will apply to any active bets.

7 Prohibited Activities

The following activities are strictly prohibited on the ek11 platform:

• Providing fraudulent, false or misleading information.
• Gaining an advantage through hacking, malware or any other technical manipulation.
• Operating games using bots, automated software or artificial intelligence.
• Collusion — cheating by secretly communicating with other players.
• Money laundering or illegal financial activity.
• Operating an account on behalf of or for the use of minors.
• Spreading defamatory or false information against the platform.

In the event of a violation of these prohibitions, ek11 reserves the right to immediately close the account, forfeit funds and take legal action if necessary.

8 Intellectual Property

All content on the ek11 platform — logos, designs, graphics, software, databases, text, images and other elements — is protected under ek11's exclusive intellectual property rights and copyright.

• Copying, republishing, distributing or using any content for commercial purposes without ek11's written permission is prohibited.
• A limited license is granted to use the platform for personal and non-commercial purposes.
• No permission to use ek11 trademarks and brand names is granted under these Terms.

9 Limitation of Liability

To the maximum extent permitted by law, ek11 will not be liable in the following cases:

• Interruption to play caused by internet disconnection or device failure.
• Technical issues arising from third-party software or servers.
• Temporary service disruption due to unplanned system maintenance or updates.
• Loss resulting from misuse of your account caused by your own negligence.
• Indirect, incidental or consequential loss.

ek11's total liability will in no circumstances exceed the total amount you deposited on the platform in the month in which the cause of loss arose.

10 Account Closure and Termination

10.1 Closure by You

You may request closure of your account at any time via 24/7 live chat or by emailing [email protected]. Please ensure you withdraw any remaining balance before closing.

10.2 Closure by ek11

ek11 may temporarily suspend or permanently close an account in the following circumstances:

• Violation of these Terms.
• Evidence of fraudulent activity.
• Failure to complete identity verification.
• A self-exclusion request under the responsible gaming policy.
• Regulatory or legal requirements.

If an account is closed due to a breach of the Terms, all bonuses and related winnings will be forfeited. However, any legitimate balance will be returned.

11 Privacy Policy

The collection, storage and use of your personal information is described in detail in our Privacy Policy, which forms an integral part of these Terms. By registering with ek11, you also agree to the Privacy Policy.

• We use SSL encryption technology to keep your information secure.
• Your information will never be sold to unauthorized third parties.
• In cases of legal obligation, necessary information may be shared with the authorities.

12 Responsible Gaming

ek11 places the highest importance on responsible gaming. We believe gaming should be entertaining — never a cause of financial stress.

• You can apply for deposit limits, loss limits, or self-exclusion at any time from the Responsible Gaming page.
• Once self-exclusion is active, it will not be possible to reactivate the account during that period.
• If you notice signs of gaming addiction, seek expert help immediately.
• The use of parental control software is recommended to prevent those under 21 from playing.

13 Dispute Resolution

For any dispute or complaint, please first contact us via our 24/7 live chat or at [email protected]. We generally review complaints and provide a resolution within a reasonable time.

• In disputes regarding game outcomes, server logs and game history will be considered as final evidence.
• For transaction-related disputes, the deadline to submit a claim is within 30 days of the incident.
• While a dispute is under review, the amount in question may be temporarily held.
• ek11's decision will be considered final and binding.

14 Changes to Terms

ek11 reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, you will be notified via email or through a notice on the platform.

• Continued use of the platform after any changes will be considered your acceptance of the new terms and conditions.
• If you do not agree to the new terms and conditions, please request to close your account.
• The "Last Updated" date on this page always indicates the date of the most recent change.

15 Contact

For any questions or complaints regarding these terms and conditions, please contact us:

• 24/7 Live Chat — Support in Bengali
• [email protected]
• Always available (BST UTC+6)

Our support team is always by your side. Play responsibly and feel free to contact us with any issue.