ek11's Privacy Policy

1Introduction

ek11 (referred to hereafter as "we", "us", or "the platform") is an online gaming platform operated for players in Bangladesh. Your privacy is our highest priority. This privacy policy ("Policy") describes what personal information we collect when you use the ek11 website ek11.cam, why we collect it, how we use and store it, and what rights you have over your information.

By using our services or creating an account, you agree to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services and contact us.

2What Information We Collect

We collect various types of information to improve your experience on the ek11 platform and to operate our services properly. The categories of information collected are listed below:

2.1 Personal Information at Registration

When you create an account on ek11, we collect the following information:

• Full name (as per national identity card)
• Date of birth (for age verification — for users aged 21 and above only)
• Active email address
• Mobile number (for bKash, Nagad, Rocket, or Upay verification)
• Preferred username and password

2.2 Identity Verification Information (KYC)

To ensure financial security and prevent fraud, we may request the following information as part of the KYC (Know Your Customer) process:

• Copy of National Identity Card (NID) or passport
• Proof of residential address (utility bill or bank statement)
• Information confirming ownership of a mobile banking account

2.3 Financial Transaction Information

The date, amount, method (bKash, Nagad, Rocket, or Upay), and transaction reference number of each of your deposit and withdrawal transactions are stored in our system. The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳1,000.

2.4 Gaming Activity Information

We store your gaming history, bet amounts, win and loss records, and bonus usage information. This data is used to ensure responsible gaming and to monitor the security of your account.

2.5 Technical and Device Information

The following information may be collected automatically while you use our platform:

• IP address and geographic location (at country level)
• Browser type and version
• Device type (mobile, tablet, or desktop)
• Operating system
• Time of site access and session duration
• Information obtained from cookies and similar tracking technologies

3Use of Collected Information

ek11 uses your information only for specific and legitimate purposes. Your information is processed for the following reasons:

• Account management: Completing registration, verifying identity, and keeping your account active.
• Financial transaction processing: Ensuring safe deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Customer support: Resolving your issues through 24/7 Bengali live chat and email support.
• Fraud prevention: Detecting and preventing unauthorized access, money laundering, and other illegal activities.
• Responsible gaming: Monitoring unusual gaming behavior and providing assistance when needed.
• Service improvement: Improving platform functionality and user experience.
• Legal compliance: Complying with applicable laws and regulations.
• Bonuses and promotions: Providing cashback, VIP rewards, and other offers.

We never sell your information to third parties for marketing purposes without your consent.

4Sharing Information with Third Parties

ek11 does not sell or rent your personal information to any third party. However, your information may be shared in the following limited circumstances:

4.1 Service Provider Partners

With trusted technology and service providers that assist in operating our platform, such as payment gateway operators (bKash, Nagad, Rocket, Upay), cybersecurity service providers, and server hosting providers. Strict confidentiality agreements are in place for all information shared with these partners.

4.2 Disclosure for Legal Reasons

We may be required to disclose necessary information to comply with a valid order from a competent court or regulatory authority under the laws of Bangladesh. In such cases, only the specific information stated in the order will be provided.

4.3 Anti-Fraud Cooperation

In cases of proven financial fraud, limited information may be shared with mobile banking service providers for investigation purposes.

5Cookies and Similar Technologies

The ek11 website uses cookies, which are small text files stored in your browser. Through cookies we keep your login session active, remember your preferences, and monitor site performance.

We use the following types of cookies:

• Essential cookies: Required for the basic functionality of the site (login sessions, security tokens).
• Functional cookies: To remember your language preferences and other settings.
• Analytical cookies: To analyze patterns of site usage and improve services.

You can disable cookies by changing your browser settings, though this may limit some functionality of the site.

6Data Retention Period

ek11 retains your information for as long as necessary. Specifically:

• Active account data: For as long as the account is active and for at least 5 (five) years after the account is closed.
• Financial transaction records: For at least 7 (seven) years from the date of the transaction (legal obligation).
• KYC documents: For up to 5 (five) years after the account is closed.
• Customer support communications: For up to 3 (three) years after the issue is resolved.

After the specified period ends, data is securely deleted or anonymized.

7Data Protection and Security Measures

ek11 applies industry-standard security measures to keep your personal information safe:

• SSL encryption: All data transmitted on our platform is protected by 256-bit SSL encryption.
• Encrypted data storage: Sensitive stored data (passwords, financial details) is stored using strong encryption.
• Access controls: Only authorized staff can access specific and necessary information.
• Security audits: Regular system security testing and vulnerability assessments are conducted.
• Firewalls and intrusion detection: Active monitoring to prevent DDoS attacks and unauthorized access attempts.

However, data transmission over the internet is not entirely risk-free. We strive to ensure maximum protection, but no absolute guarantee of perfect security for any system can be made.

8Your Data Rights

ek11 acknowledges and respects the following rights you have over your personal information:

8.1 Right to Access

You can request at any time to know what information we hold about you and for what purpose it is being used.

8.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you can request that it be corrected.

8.3 Right to Erasure

In certain circumstances (for example, when permanently closing your account) you can request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

8.4 Right to Restrict Processing

In certain cases, you can request that the processing of your information be temporarily suspended.

8.5 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails from ek11, you can email us at any time and we will remove you from the mailing list.

To exercise any of your rights, email [email protected]. We will respond to your request within 30 business days.

9Protection of Minors

ek11 is operated entirely for users aged 21 and above. We do not knowingly collect any personal information from minors. Age verification during registration is mandatory. If information from a minor is accidentally collected, we will immediately delete it and close the account upon identification.

10Third-Party Integrations and Services

The ek11 platform integrates software from game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, and Ezugi. These providers operate under their own privacy policies. Their own policies will apply regarding the collection of information about your participation on their platforms.

We are not responsible for the privacy policies of these third parties.

11International Data Transfers

Our servers and technology infrastructure may be located in various countries. When transferring data internationally, we ensure that the receiving party maintains an equivalent level of privacy protection and follows applicable international data protection standards.

12Changes to the Privacy Policy

ek11 reserves the right to update this privacy policy as needed. For significant changes, we will:

• Notify registered users in advance by email.
• Clearly state the date of the change on the policy page of the site.
• Obtain your consent before the updated policy takes effect.

Continued use of the service after changes are made will be considered your acceptance of the updated policy.

13Contact Us

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your data rights, please contact us:

We are committed to responding quickly and effectively to your privacy-related concerns. If you are not satisfied with our response, you may file a complaint with the relevant regulatory authority.